Complexica's Customer Opportunity Profiler (COP) uses Artificial Intelligence and big data to provide sales staff with more selling time, better customer targeting, and value-adding insights to personalise each conversation. Powered by Larry, the Digital Analyst®, our Customer Opportunity Profiler (COP) can help you:
- Increase the return/yield on sales resources by directing sales staff to the highest-value opportunities in each territory
- Increase the number of sales calls made each week by reducing the time that sales staff spend on non-selling activities
- Increase share of wallet within existing accounts by automatically identifying and capturing cross-sell and up-sell opportunities
- Increase the effectiveness of prospect “targeting” by automatically profiling customers and prospects and assigning them to “micro-segments”
- Personalise conversations with customers and prospects by providing sales staff with personalised messages and value-adding insights for each visit or call
Complexica's Customer Opportunity Profiler (COP) can analyse your customers and prospects in real time – including their sales volumes, social media activity, complaints, service levels, and more. Through this continuous analysis, our Customer Opportunity Profiler (COP) can direct your sales staff to the best opportunities in each territory, and arm them with personalised messages and value-adding insights for each call.
To explore how our Customer Opportunity Profiler (COP) can help you build greater engagement with customers and prospects, reduce the non-selling time of sales staff, and move the needle on critical revenue and margin KPIs, please contact us