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Increase Customer Engagement and Sales Productivity

Sales Accelerator & Multiplier (SAM)

Sell the right product to the right customer at the right time

Build greater engagement with customers and prospects

Predict and reduce customer churn

What Can SAM Do For You?

  • Increase yield on sales resources by directing sales staff to the highest-value opportunities or potential problems in each territory
  • Reduce customer churn by automatically identifying customers at risk of potential churn
  • Increase weekly number of sales calls made each day by optimising journey plans and automating pre-call reports
  • Increase share of wallet by automatically estimating the opportunity value of each customer and identifying cross-sell opportunities
  • Personalise customer conversations by providing sales staff with Next Best Conversation™ or Next Best Action recommendations for each call or visit

SALES CALL CYCLE PLANNING

  • Optimised recommendations on what customers & prospects to visit
  • Increase yield on sales resources by directing sales staff to the highest-value opportunities or potential problems in each territory
  • Increase number of sales calls made each day by optimising journey plans and automating pre-call reports

Increase Sales Productivity

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NEXT BEST CONVERSATION (NBC)

  • Automate cross sell, up sell and substitution recommendations
  • Personalise customer conversations
  • Identify opportunities to grow share of wallet

Increase Sales Productivity

WALLET SHARE ESTIMATION 

  • Predict the total size of customer’s wallet and annual opportunity value based on advanced Artificial Intelligence
  • Identify product categories with the greatest growth potential based on similar customers

Increase Sales Productivity

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CHURN PREDICTION

  • Analyse customer activity on an ongoing basis
  • Predict customers at risk of churning and flag for prioritised visits
  • Identify reasons for sales decline
  • Improve customer lifetime value 

Increase Sales Productivity

Who uses Complexica’s SAM?

DuluxGroup

Dulux (leading marketer and manufacturer of premium branded products with the annual revenue of 1.7 billion)

pfd

PFD Foods (Australia's largest privately-owned food services company)

Haircare

HaircareGroup (the leading importer and distributor of professional brands and products)

What customers say about us

“The next-generation Customer Opportunity Profiler provided by Complexica will serve as a key tool for sales staff to optimise their daily activities, personalise conversations and interactions with customers, and analyse data to generate actionable insights.”

Stephen Mooney, Group Sales Capability Manager, DuluxGroup

 

"We have found Complexica’s applications to be best suited for our extensive SKU range and a large set of customers, being capable of generating recommendations and insights without burdening our sales staff with endless data analysis and interpretation."

Aemel Nordin, Managing Director, Polyaire

Watch customer success story

We can help your business

Increase Customer Engagement and Sales Productivity 

REQUEST A DEMO

Some of our Customers

Some of our Recent Awards