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Complexica Scores a Highly Recommended 97.18% for Customer Satisfaction in the Australian Achiever Awards

10 May 2021

Complexica Pty Ltd, a leading provider of Artificial Intelligence software for supply & demand optimisation, announced today that the judgement process for the 2021 Australian Achiever Awards for Australia’s Computer Systems, Software & Internet Services category was completed on 29th April, and the company scored a highly recommended 97.18% in customer satisfaction.

Now into its twenty-fourth year, the Australian Achiever Awards are an independent, unbiased award system based on assessment ratings from a business’s own customers. The awards provide an indication of a well-run business where satisfied customers are a sign that the business is healthy and worthy of praise.

The award system focuses on eight criteria, each scored separately, namely: Time Related Service, Addressing Client Needs, Care and Attention, Value, Attitude, Communication, Overall Perception and Referral. The criteria are rated individually in percentage terms and the final score is an amalgam of these. Anything above 80% overall is regarded as exceptional and reflects outstanding customer service. A complete list of all businesses who have achieved award status over the last few years can be viewed at www.achiever.com.au.

Some of the comments that Australian Achiever received from Complexica customer include:

“Complexica ticks a lot of boxes for me. They understand our business and are clear on what they can do to add value through technology, AI and automation”.

 “The Complexica team are a joy to work with. They are happy to explain the scope and find a solution and are more than willing to help and work within our timelines. They have delivered more than we expected”.

 “They are one of the best vendors I have worked with. We have been on a double-phased journey with them. We rely on third-party partnerships, and they have set a new standard of partnership. They now feel like an extension of our business. There is always clear communication and their support has been second to none. They are a unique business with a family culture. Their business model is excellent, they have grown over the last twelve months, and are looking at further expanding”.

“The team are fantastic to deal with. They work very closely with us to understand our business needs and to map out our future requirements. They are highly business-focused and tailor a personalised service that filters down through the organisation. I can happily say they are the best vendor we use”.

Customers of Complexica include Arnott's GroupMetcash, Pfizer, DuluxGroup, Pernod Ricard, Bunzl, PFD Foods, Costa Group, LMG, and Lion among others.

Topics: Australian Achiever Award, customer service excellence

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