Complexica's Order Management System (OMS) is a cloud-based application for generating "margin-optimised" quotes and orders within call centres, in-field selling environments, and online portals. Powered by Larry, the Digital Analyst®, our Order Management System (OMS) can help you:
- Improve the “average margin per order” through dynamic and optimised pricing recommendations. By automating the pricing analysis across countless product SKUs, customer types, and geographies, sales reps are provided with “best” and “acceptable” prices for each individual product for each individual customer
- Improve the “average revenue per order” through dynamic cross-sell and up-sell recommendations on additional product lines that can be sold into each existing customer or prospect
- Reduce “non-selling time” for sales staff by automating customer and prospect research before each call to understand how a customer is trending, what they are likely to buy, in what quantity, and at what price.
Based on self-learning algorithms that automatically update in real-time, our Order Management System (OMS) “self-tunes” to create improvements in the conversion rate and average order value.
Complexica's Order Management System (OMS) can provide your sales staff with decision support for quotations and tenders, by calculating historical win/loss ratios across various customer segments, or analysing price variations across each combination of product, customer type, geography, and volume. By extracting data from your internal systems and overlaying it with external sources, the software also provides advanced analytics to understand customer profitability, potential value, and recommended price guides for optimising revenue and margin.