Order Management System (OMS)
Give every sales rep, call-centre agent and portal customer the right price, the right add-on and the right substitute on every line, as they quote.
Margin-optimised quotes and orders, on every line, in every channel
- Price guidance on every line: “best” and “acceptable” prices by customer type, product, volume and geography.
- Bigger baskets: cross-sell, up-sell and product substitution recommendations specific to each customer.
- More selling time: Larry does the pre-quote research and analysis automatically.
Complexica's intelligent Order Management System (OMS) generates "margin-optimised" quotes and orders within call centres, in-field selling environments, and online portals. Behind each recommendation, Larry, the Digital Analyst® analyses price variations, buying patterns and customer trends, so our Order Management System (OMS) can help you:
- Enable omni-channel quoting & order taking through in-field, call centre, and portal deployments
- Improve “average margin per order” through dynamic and optimised pricing recommendations during the quoting process. By analysing price variations for each combination of product, customer type, geography, and volume, sales reps are provided with “best” and “acceptable” prices for each product/customer combination
- Improve “average revenue per order” through dynamic cross-selling & up-selling recommendations that are specific to each customer type and geography
- Reduce “non-selling time” of sales staff by automating the necessary research and analysis to understand how customers are trending, what they're likely to buy, in what quantity, and at what price
Based on self-learning algorithms that automatically update in real-time, our Order Management System (OMS) “self-tunes” to create improvements in the conversion rate and average order value. Complexica's Order Management System (OMS) also provides sales staff with advanced analytics to understand customer profitability and potential value, as well as guide-selling recommendations to maximise margin, basket size, and share of wallet.
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Common questions
Can we start with one module?
Yes. Decision Cloud® is fully modularised, so you can start with the module that solves today’s problem (for example pricing, promotions or demand planning) and add others as you grow. Every module runs on the same AI engine and the same data.
How long does implementation take?
It depends on the scope. Every engagement starts with a no-cost workshop, followed by a fixed-price, fixed-time scoping engagement that defines the deployment milestones, cost estimates and business benefits. Deployments are then staged rather than “big bang”, which reduces risk and brings forward the return on investment. See our frequently asked questions for each stage of the engagement model.
Which ERP systems do you integrate with?
Decision Cloud® has a set of standard integration APIs for common ERP systems and platforms, as well as public data sources such as the Australian Bureau of Statistics and the Bureau of Meteorology. The specific interfaces for your systems are defined during the scoping engagement.
More: Can Larry generate recommendations (rather than just provide insights)? and other questions in our FAQ.
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