Complexica's intelligent Order Management System (OMS) can help your organisation generate "margin-optimised" quotes and orders within call centres, in-field selling environments, and online portals. Powered by Larry, the Digital Analyst®, our Order Management System (OMS) can help you:
- Improve “average margin per order” through dynamic and optimised pricing recommendations. By automating the pricing analysis across products, customer types, and geographies, sales reps are provided with “best” and “acceptable” prices for each product/customer combination during the quoting process
- Improve “average revenue per order” through dynamic cross-sell and up-sell recommendations that are specifci to each customer
- Reduce “non-selling time” of sales staff by automating research and analysis research to understand how customers are trending, what they're likely to buy, in what quantity, and at what price
Based on self-learning algorithms that automatically update in real-time, our Order Management System (OMS) “self-tunes” to create improvements in the conversion rate and average order value.
Complexica's Order Management System (OMS) can enable sales staff with decision support for quotations and tenders, by calculating historical win/loss ratios across various customer segments, or by analysing price variations for each combination of product, customer type, geography, and volume. By extracting data from your internal systems and overlaying it with external sources, our Order Management System (OMS) also provides advanced analytics to understand customer profitability, potential value, and recommended price guides for optimising revenue and margin.