Complexica's intelligent Order Management System (OMS) can generate "margin-optimised" quotes and orders within call centres, in-field selling environments, and online portals. Powered by Larry, the Digital Analyst®, our Order Management System (OMS) can help you:
- Enable omni-channel quoting & order taking through in-field, call centre, and portal deployments
- Improve “average margin per order” through dynamic and optimised pricing recommendations during the quoting process. By analysing price variations for each combination of product, customer type, geography, and volume, sales reps are provided with “best” and “acceptable” prices for each product/customer combination
- Improve “average revenue per order” through dynamic cross-selling & up-selling recommendations that are specific to each customer type and geography
- Reduce “non-selling time” of sales staff by automating the necessary research and analysis to understand how customers are trending, what they're likely to buy, in what quantity, and at what price
Based on self-learning algorithms that automatically update in real-time, our Order Management System (OMS) “self-tunes” to create improvements in the conversion rate and average order value.
Complexica's Order Management System (OMS) also provide sales staff with advanced analytics to understand customer profitability and potential value, as well as guide-selling recommendations to maximise margin, basket size, and share of wallet.