Margin-optimised quotes and orders, on every line, in every channel

Price guidance on every line: “best” and “acceptable” prices by customer type, product, volume and geography.
Bigger baskets: cross-sell, up-sell and product substitution recommendations specific to each customer.
More selling time: Larry does the pre-quote research and analysis automatically.

Complexica's intelligent Order Management System (OMS) generates "margin-optimised" quotes and orders within call centres, in-field selling environments, and online portals. Behind each recommendation, Larry, the Digital Analyst® analyses price variations, buying patterns and customer trends, so our Order Management System (OMS) can help you:

Enable omni-channel quoting & order taking through in-field, call centre, and portal deployments
Improve “average margin per order” through dynamic and optimised pricing recommendations during the quoting process. By analysing price variations for each combination of product, customer type, geography, and volume, sales reps are provided with “best” and “acceptable” prices for each product/customer combination
Improve “average revenue per order” through dynamic cross-selling & up-selling recommendations that are specific to each customer type and geography
Reduce “non-selling time” of sales staff by automating the necessary research and analysis to understand how customers are trending, what they're likely to buy, in what quantity, and at what price

Based on self-learning algorithms that automatically update in real-time, our Order Management System (OMS) “self-tunes” to create improvements in the conversion rate and average order value. Complexica's Order Management System (OMS) also provides sales staff with advanced analytics to understand customer profitability and potential value, as well as guide-selling recommendations to maximise margin, basket size, and share of wallet.