Complexica's Customer Opportunity Profiler (COP) is part of our Decision Cloud® software platform, and can provide your sales staff with optimised recommendations on what customers & prospects to visit, what personalised conversations to deliver, and what journey plan to use. Powered by Larry, the Digital Analyst®, our Customer Opportunity Profiler (COP) can help you:
- Increase yield on sales resources by directing sales staff to the highest-value opportunities or potential problems in each territory
- Reduce customer churn by automatically identifying customers at risk of potential churn
- Increase weekly number of sales calls by optimising journey plans and automating pre-call reports
- Increase share of wallet by automatically estimating the opportunity value of each customer and identifying cross-sell opportunities
- Personalise customer conversations by providing sales staff with Next Best Conversation™ or Next Best Action recommendations for each call or visit
Complexica's Customer Opportunity Profiler (COP) monitors all your customers & prospects in real time – including their sales volumes, social media activity, complaints, service levels, and more – to identify opportunities or problems as they emerge. Through this continuous analysis, our Customer Opportunity Profiler (COP) can direct sales staff to the largest opportunities or problems in each territory, and arm them with personalised messages and value-adding insights for each call.
To explore how our Customer Opportunity Profiler (COP) can help you build greater engagement with customers & prospects, increase sales productivity, and reduce customer churn, please contact us