By business function
Each use case is a pattern we can design, build and operate for your business. Where a pattern already runs inside Complexica, we say so.
High-volume documents that arrive in every format and have to be keyed, checked and matched before anything moves.
Reads orders that arrive by email, PDF, photo or handwritten note, matches each line to your products, checks stock and price, and drafts the order. A person confirms before it posts.
Relevant to: Wholesale and distribution, CPG manufacturers
Reads requests with loose descriptions or competitor part numbers, applies the customer’s pricing, suggests substitutes and drafts the quote for approval, then follows up quotes not yet answered.
Relevant to: Wholesale and distribution, construction and industrial
Matches invoice lines to the purchase order and goods receipt, posts clean matches and sends price or quantity variances to accounts payable.
Relevant to: Any industry
Reads emailed lists, spreadsheets and job-site photos, matches each line to your catalogue and builds a draft order for staff to approve.
Relevant to: Construction and industrial suppliers
Checks against specs, standards and regulation that must be right every time, and leave a trail an auditor can follow.
Reads, classifies and extracts certificates of analysis and product information forms, validates them against approved specifications and routes exceptions to quality assurance.
Proven pattern: the Legal Agent’s retrieve, analyse, approve and record flow
Relevant to: Food and ingredient manufacturing, pharmaceuticals
Monitors regulation by market and checks ingredients, labels and claims against it, with every finding linked to its source.
Proven pattern: source-linked findings, as in the Legal Agent
Relevant to: Food and ingredient manufacturing, consumer goods
Checks draft materials against approved claims and your code of conduct, or assembles approved text into draft documents for reviewers to edit and approve.
Relevant to: Pharmaceuticals
Classifies complaints, links them to products, batches and specs, and drafts responses and corrective actions for review.
Proven pattern: the Support Agent’s diagnose, draft and approve flow
Relevant to: Manufacturing
Checks contractors’ safety papers and certificates before anyone starts work, and flags what is missing or expired.
Relevant to: Ports and logistics, construction and industrial
Requests that have to be investigated across several systems before anyone can give a good answer.
Investigates each ticket across code, data and logs, finds the root cause and drafts the reply. If a fix is needed, it is built and checked before release.
Proven pattern: our Support, Dev and QA Agents, in daily use
Relevant to: Software and service teams
Answers everyday questions and handles bookings and requests at any time, and hands sensitive cases to staff with a summary.
Relevant to: Any industry
Answers “where is my freight?” from live tracking data, and opens a case for a person when it can’t resolve the query.
Relevant to: Ports and logistics
Answers product questions, tracks orders, registers warranties, starts returns, finds compatible parts and books service.
Relevant to: Consumer goods manufacturers
Matching, reconciling and reporting work where small errors are expensive and the evidence sits in several places.
Gathers deductions from customer portals, proof-of-delivery records and the ERP, matches each claim to the trade agreement and drafts disputes for an analyst to approve.
Relevant to: CPG and consumer goods manufacturers
Builds one searchable repository of agreements with an obligations and renewals register, alerts, and answers that cite the source document.
Proven pattern: the Legal Agent’s indexed, retrievable history
Relevant to: Any industry
Takes a quote through to a checked approval and purchase order, ready for sign-off.
Relevant to: Any industry
Gathers the numbers, explains the drivers and drafts the commentary for review.
Relevant to: Any industry
Classifies documents, extracts the figures and checks them against policy before a person makes the decision.
Relevant to: Financial services
Watching, booking and chasing work that keeps operations running, and that people rarely have time to do thoroughly.
Tracks throughput, downtime, quality and waste from machine data, and flags what needs attention.
Relevant to: Manufacturing
Watches commodities, currency, weather and freight, and sends early alerts when something changes.
Relevant to: Any industry
Books and reschedules pick-up, delivery and dock times, follows up drivers and sends exceptions to operations.
Relevant to: Ports and logistics
Shows how work really moves through your systems, and where it stalls.
Relevant to: Any industry
Know-how, spreadsheets and ageing systems that the business depends on but few people can change safely.
Gives plain-English answers from approved data, with the sources attached.
Relevant to: Any industry
Captures procedures and know-how, keeps them searchable and keeps them current.
Proven pattern: the Website Agent’s update, check and publish flow
Relevant to: Any industry
Rebuilds high-risk spreadsheets as web apps with approvals, access control and an audit trail.
Proven pattern: the Legacy Management, Dev and QA Agents
Relevant to: Any industry
Maintains and progressively modernises an in-house system, with an engineer approving every release.
Proven pattern: the Legacy Management Agent (in development)
Relevant to: Any industry
Makes changes to a website from a single message, and checks every affected page before and after it goes live.
Proven pattern: our CPX Website Agent, which runs complexica.com
Relevant to: Any industry
By industry
Complexica has worked with manufacturers, distributors, retailers and port operators for years. These are the agent use cases we see in each sector, with industry examples on our Industries page.
Proven on our own business first
Every agent we offer runs on Complexica’s own work first. Here is what our agents do today, and where the same pattern fits in your business.
The problem
Before anyone can reply to a support ticket, someone has to dig through the code, the database, the logs and the files to find the cause.
What it delivers
Support becomes a chain of agents. The Support Agent investigates in a sandboxed, read-only environment and works the diagnosis through with the engineer in Slack. If a code change is needed, the Dev Agent makes the approved fix and the QA Agent checks it before anything goes live.
Same pattern in your business: customer self-service, and any request that has to be investigated across several systems before someone can reply.
Support Agent
Investigates the ticket, diagnoses the cause and drafts the reply.
Dev Agent
Turns the approved fix into a code change. Never publishes itself.
QA Agent
Checks the root cause, the change and the reply before anything goes live.
Human gate: an engineer approves before anything changes. Judgement in the loop.
The problem
A legal question means hours of searching the drive. Reviewing a contract means reading and comparing every clause by hand, then rounds of rework over email.
What it delivers
Ask the Legal Agent in Slack. It checks signed agreements, redlines and emails and answers consistently, and reviews a draft against your standard positions to return a memo and a tracked-changes redline. Every conclusion links back to its source; high-risk and commercial decisions stay with the authorised reviewer.
Same pattern in your business: supplier document checks, invoice matching and approval drafting: any document checked against your own standards.
| Dimension | Before | With the Legal Agent |
|---|---|---|
| Trigger | Email, meeting or attachment | Natural-language request |
| Information gathering | Manual search and follow-up | Agent retrieves relevant sources |
| Analysis | Lawyer reads and compares | Agent compares and flags exceptions |
| Quality control | Reviewer checks manually | Automated checks and a human gate |
| Rework | Email and redline cycles | Agent revises immediately |
| Output | Memo, redline or email | Memo, redline and source trail |
| Elapsed time | Dominated by queues | Dominated by approval |
The goal
Move legal effort from document handling to judgement, exceptions and approval.
The problem
One web change took eight steps across two teams, with hidden costs in waiting, context switching, repeated explanations and inconsistent testing.
What it delivers
A change is now one Slack message. The agent edits the site, checks every affected page visually and functionally before and after it goes live, and replies in the thread.
Same pattern in your business: living SOPs, reporting and commentary: content that has to be updated, checked and published reliably.
Our site lived inside HubSpot's CMS.
The agent rebuilt it as native HTML, testing every page.
The code now lives in our repository, hosted on our side.
The Website Agent now handles every change.
# cpx-website-agent
CPX team
@CPX Website Agent which pages are near-duplicates of each other?
CPX Website Agent Agent
14 pairs of near-identical pages, competing in Google.
The problem
Knowing which security vulnerabilities are real, and fixing them without breaking anything.
What it delivers
The Cyber Agent finds where you're exposed, proves which issues are real with red-team testing, and brings evidence and a fix plan to your engineer. Only approved issues are patched, and each fix is re-tested until it holds.
Same pattern in your business: any check where findings must be proven, and approved, before anyone acts on them.
Finds where you're exposed.
Red-team testing proves which issues are real.
Evidence for each issue, plus a plan to fix it.
Nothing is patched without a yes.
Writes the patch for each approved issue.
Re-tests until the fix is proven to hold.
The problem
Older desktop applications that are hard to read and hard to change.
What it delivers
The Legacy Management Agent updates and maintains legacy codebases. In this example, a car-distribution optimisation system became a modern web app that is clear at a glance.
Same pattern in your business: risky spreadsheets rebuilt as governed apps, with approvals and audit trails.
Discovery Workshop
The easiest first step for businesses exploring AI automation. We work through your processes with you to find where agents can make operations faster, cheaper and more consistent, and what it would take to get there.
Discovery Workshop
Book a Discovery Workshop with the Complexica Automations team. Bring the processes that slow your business down, and we will explore together where AI agents could take on the work.
