Get a better idea of your customers' profitability and potential value
Access real-time dynamic cross-selling, up-selling and pricing recommendations
Generate margin-optimised quotes and orders in a multichannel environment
What Can OMS Do For You?
Enable omni-channel quoting & order taking through in-field, call centre, and portal deployments Improve average margin per orderthroughdynamic and optimised pricingrecommendations during the quoting process. By analysing price variations for each combination of product, customer type, geography, and volume, sales reps are provided with “best” and “acceptable” prices for each product/customer combination Improve average revenue per orderthroughdynamic cross-selling & up-selling recommendations that are specific to each customer type and geography Reduce “non-selling time” of sales staff byautomating the necessary research and analysis to understand how customers are trending, what they're likely to buy, in what quantity, and at what price
GUIDED SELLING
Margin-optimised guided selling with product, price and substitution recommendations.
OMS generates real-time dynamic cross-selling and up-selling recommendations specific to each customer type and geography.
MULTI-CHANNEL ENVIRONMENT
OMS can be used by in-field sales reps, telesales operators, and online portal sales.
DYNAMIC PRICING
Pricing recommendations are generated in real-time based on SKU, customer type and geography.
ANALYTICS & DASHBOARDS
Pricing and performance analytics, as well as automated quarterly business reports are in intuitive user-friendly interface.
WHO USES COMPLEXICA'S ORDER MANAGEMENT SYSTEM?
Bunzl Australasia (distribution and outsourcing company with 10,000 customers and 40,000 SKUs)
Coventry Group (distributor of industrial products with annual revenue of $90 million), PFD Foods (Australia’s largest privately owned food distribution company with 1.6 billion annual revenue)
Haircare Australia (distributor of professional hair care products, salon supplies, and hairdressing equipment with over 10,000 customers and a product range of almost 20,000 SKUs)
What customers say about OMS
“Given we supply over 10,000 customers with an extensive product range in excess of 40,000 SKUs, there is a high level of complexity our team needs to manage on a day-to-day basis. To help our sales team focus on what they do best – provide maximum customer service and value to our customers – we have partnered with Complexica to provide real time information by automating processes to reduce inherent complexity, particularly in the areas of in-field quoting and order processing. Complexica’s Order Management System and Larry, the Digital Analyst provides our sales team of more than 300 with real-time analytics, insights, to empower decision making and enhanced support. This will create more time for our teams to enable them to see more customers each day and provide the Bunzl personalised experience.”
