Hugh Lam, Manager, UX Design

Hugh is a designer motivated by creating delightful user interfaces and ensuring they meet exceed customer expectations. At Complexica, he gathers customer experience data to analyse user feedback, determine satisfaction, interpret results to senior management, and develop solutions to customer service challenges.

Prior to joining Complexica he was the Technical Writing Lead for Schneider Electric, where he developed end-user training materials for the mining industry. The exposure from working directly with customers using the product formalised his interests in devising better user experiences and implementing solutions.

Hugh holds a Bachelor of Information Technology from Flinders University and has strong interests in mechanical design. He spends his spare time in his own workshop where he restores and rebuilds cars.