Like most CRM systems available today, Complexica’s "Touchless" CRM can provide your company with a single view of each customer, a historical record of all interactions, and a variety of reports, alerts, and notifications. The difference, however, is that our "Touchless" CRM provide this without burdening end users with data entry: As sales staff go about their job, our "Touchless" CRM monitors their plans, tasks, and executed activities, and automatically updates the appropriate customer record. The less time your sales staff spends updating CRM, the greater their compliance will be.
Complexica’s "Touchless" CRM integrates seamlessly with our Order Management System (OMS) for processing "margin-optimised" quotes and orders, and with our Customer Opportunity Profiler (COP) for optimising sales activities and tasks, personalising conversations, and determining the "next best action" for each customer. To explore how our AI-driven CRM can meet the needs of your organisation, please contact us